Negotiation, Negotiation, Negotiation

UK Property Investment news and comments from Mark Harrison of

Archive for the ‘Internet problems’ Category

Oops, we did it again

Posted by Mark Harrison on August 29, 2007

If you subscribe to the newsletter, you will have been more than a little surprised to receive the July issue today.
It turns out that we had systems problems at the end of July, and we didn’t realise this until today, when we came to send out the August issue (and, bluntly, realised we hadn’t had any feedback on the July one… which is more than a little odd.)

At this point, emails were sent, phone calls were made, and it was clear that the July issue hadn’t, in fact, gone out.

Oops. Sorry.

So, today is officially the 60th July…. Tomorrow will be the 30th August 🙂


Posted in Internet problems | Leave a Comment »

Don’t talk about this!

Posted by Mark Harrison on July 24, 2007

Fortunately, I don’t use MySpace, or more specifically, I don’t use the “ParentCare” control, which is a piece of software intended to help parents keep track of what their teenagers are doing on the Internet.

Because, if I did use ParentCare, I wouldn’t be allowed to write this message!

Part of the terms and conditions of the software are that you aren’t allowed to tell anyone what you think of it. Just look at this quote:

By downloading the ParentCare Beta software, you agree to not disclose any information about its content, its look and feel, and your experience with the software or your opinions about the software to any party other than a representative of Fox Interactive Media.  Examples of prohibited disclosures are as follows:

  • Communicating with reporters or media regarding the software
  • Posting comments on an internet bulletin board regarding the software
  • Sending emails regarding the software

Thank you for your compliance with this nondisclosure agreement …

As I said, I’ve not downloaded the software. I’ve not agreed to abide by the NDA (In fact, I got the text from Wired.) So I’m allowed to mention it.

No idea what it’s like though.

It does strike me as very bizarre – if you released a product, and made customers sign a contract that forbade them from sharing their experiences, would you imagine this was:

  •  A: A superb masterpiece that everyone would want
  • B: The kind of product normally described in terms invented for the leavings of dogs with antisocial owners?

Frankly, if you like this blog, the newsletter, or, then tell people about them 🙂

However, if you HATE this blog, the newsletter, of, then feel free tell people about that as well… just please let me know what you hate, so we can have a go at fixing it!

Posted in Internet problems, SNO, Social Networking, Social Networking Optimisation, Web Marketing, Wikinomics | Leave a Comment »

Where have my sites gone? Thanks Eclipse.

Posted by Mark Harrison on June 20, 2007

Since about midday yesterday, my websites disappeared off the network, and I lost the ability to send receive email.

The reasons this happened are a bit odd.

Yesterday morning, I sent the monthly newsletter. This now goes out to about 1,700 subscribers.

My ISP (Eclipse) noticed that I was sending out a large amount of email, and decided that this meant I had been hacked, so “to protect me” they put my connection into “lockdown” mode, which meant that I could surf the Internet, but no-one could access my web servers, not could anyone send mail through to my mail server, nor could my mail server send out mail.

They didn’t tell me about this… or rather they did, but they did it by sending me an email shortly AFTER they’d locked out my mail server… thus preventing me receiving the notification email. Of course, they could have phoned me, but apparantly the team responsible for shutting off customers “doesn’t talk to customers”.

I realised something had gone wrong, but initially blamed my own kit – after all, I could surf the Internet, so I knew that the link was working. I spent about two hours on the phone to a very helpful man from Zyxel, who ultimately determined that there was something wrong with my Eclipse connection.

I then phoned Eclipse support, who told me what had happened. This was just before 5pm.  They promised that they would pass the “unlock request” to their “network operations” team, and confirmed that that team provided 24/7 support.

It is now just before 7am the following morning, I still have no email, and no-one has been able to access any of my servers.

Fortunately, I host this blog on

I’m not happy – why has my ISP shut me down, without communicating with me? Why haven’t they fixed it. I’ve been a customer of theirs for about 5 years – they aren’t the cheapest, but up till now they’d been pretty good.

The sites affected are:

Currently sitting in bed, waiting for their technical support to re-open at 8am, and not happy.

Posted in Internet problems | 2 Comments »

I’m declaring bankruptcy, email bankruptcy :-)

Posted by Mark Harrison on April 26, 2007

I did something really stupid today.

I noticed that the email backups weren’t working, so I went in to see what was wrong. In order to do a “clean backup run”, I deleted the “partial backup” to start with a clean slate…. except it wasn’t the BACKUP I deleted – it was all my live email 😮

So, effective of about 15:30 today, I’m declaring what is known in the States as “email bankruptcy”.

  • I have consigned all those “unread messages” to the bin of history.
  • All those “re-marked as unread, because I sort of ought to do something about them” messages – well, they’re gone as well.

So, if you do need me to do something, better email me again about it 🙂

For about an hour, it was shocking… but now I’ve had a few hours to get used to the idea, it’s sort of liberating…

…  and I sure am glad that all my appointments live in a paper diary, and all my critical “to dos” live in a paper tickler file (thanks Dave!).

Posted in Internet problems, Productivity | 2 Comments »

Who stole my sites?

Posted by Mark Harrison on October 27, 2006

If you go down to the woods today, you’re sure for a big surprise.
If you  go down to the woods today, you’d better go in disguise.

For every site that ever there was, has vanished now (not certain) because…

… today’s the day the ISPs have their panic.

Yup –, one of the world’s largest ISPs (and the one that provides some key services for and had a massive attack late last night, and their servers got shut down.

As a result of this,  they aren’t available for some (but not all) people.  Sorry about this.

Given that the problem involves some 200,000 Internet sites, it’s rather out of my hands.

Note for techies: I use to host the Zone records. They got a DDOS attack on both NS0 and NS1 ( – if any of you can recommend a good (free) option for tertiary DNS servers, it would be appreciated – drop me an email.

Posted in Internet problems | Leave a Comment »